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You can create an account via the ESB EV Plug In app available from the Apple store or Google Play. You can also create an account through our website by clicking here. Once you have created your account, chosen your preferred payment option and if necessary registered your bank details, you’re ready to use the network.
You can also use contactless payment method at all of our rapid and ultra-rapid EV chargers across Great Britain.
You can use our Rapid Chargers on a Pay As You Go basis or as a registered customer. For more information on pricing see our pricing page.
See below our video which explains how to charge your EV using an ESB Energy Rapid Charger.
You must activate your card before use by following the steps below:
The minimum amount you can top your account up at a time is £10.
Use the official EV Plug In app: Manage your account through the EV Plug In app or via this website. Regularly install updates on your phone, tablet and computer - security patches help protect you from known threats. Where contactless payments are being used check the payment terminal for any loose or bulky attachments on the card reader, extra wires or panels, unusual stickers or QR codes looking for payment details.
Be alert: Watch out for emails, texts, or phone calls asking for your login details or payment information. We never request that information as it’s personal to you. Avoid clicking suspicious links and never share your password. Use a unique complex password – avoid using the same password across different accounts. The NCSC and UK Safer Internet Centre advise reporting suspect messages to report@phishing.gov.uk or text scams to 7726.
Protect your account: Check for unexpected charges, new devices, or unusual logins. If you notice anything suspicious, contact us immediately.
Protect your card: Keep your charge point access card secure and out of sight when not in use. Never leave your card at a charge point and never share your card with others.
Report it: If you notice anything unusual, notify us immediately at EVsupport@esbenergy.co.uk or 0800 030 4893.
Stay informed: For more advice on staying safe online, visit the National Cyber Security Centre https://ncsc.gov.uk and the UK Safer Internet Centre https://saferinternet.org.uk.
You can select from the following options to narrow your search:
ESB Energy has four types of chargers available which can be filtered:
0800 030 4893
EVsupport@esbenergy.co.uk
