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Is there something specific that you need help with? For any queries or feedback please complete the contact form below. 

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We're always happy to help

If you have a query, call us on 0345 60 70 372

Open Monday to Friday from 09:00 to 17:00


We aim to respond to emails within 48 hours but at busy times this can take longer.

The easiest way to give us a meter reading is on your online account. Just click here to log in or register.

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COVID-19 Update

The coronavirus outbreak means we’re getting lots more calls than normal. Please help us to make sure we can be there for those who need us most by only calling us if you have an emergency. Managing your energy account online means our call centre staff can help vulnerable customers and emergencies faster.

Please keep our phone lines free for emergencies

Please click here to read our latest updates relating to COVID-19.

Got a question? See our help section and FAQs

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