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Is there something specific that you need help with? For any queries or feedback please complete the contact form below.

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If you have a query, call us on 0345 60 70 372

Open Monday to Friday from 09:00 to 17:00

We aim to respond to emails within 48 hours but at busy times this can take longer.

The easiest way to give us a meter reading is on your online account. Just click here to log in or register.

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COVID-19 Update

The coronavirus outbreak means we’re getting lots more calls than normal. Please help us to make sure we can be there for those who need us most by only calling us if you have an emergency. Managing your energy account online means our call centre staff can help vulnerable customers and emergencies faster.

Please keep our phone lines free for emergencies

Please click here to read our latest updates relating to COVID-19.

Got a question? See our help section and FAQs

Go to help and FAQs

What to do when switching to ESB Energy

What do I need to switch to ESB Energy?

We are aiming to make the switching process as easy as possible for you. You will need your bank details on hand to complete the switch. We can estimate your usage and provide a quote based on this, or if you have your electricity or gas bill nearby, that would be great.

What makes up my ESB Energy bill?

Your bill is made up of various components. In addition to your energy usage there are network and metering costs, also supplier overhead charges, government obligations and VAT. If you have any queries, don’t hesitate to get in touch with us.