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Is there something specific that you need help with? For any queries or feedback please complete the contact form below. 

The easiest way to give us a Meter Reading is on your online account. Just click here to log in or register.

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We're always happy to help

If you have a query, call us on 0345 60 70 372

Open Monday to Friday from 09:00 to 17:00


We aim to respond to emails within 48 hours but at busy times this can take longer.

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Service Update

The coronavirus lockdown is gradually easing off and we’re working on restoring all services as quickly as possible. Please help us to make sure we can be there for those who need us most by using your online account when possible. Managing your energy account online means our call centre staff can help vulnerable customers and respond to emergencies faster.

Thank you for keeping our phone lines free for those who need it the most.

Please click here to read our latest updates relating to COVID-19.

Got a question? See our help section and FAQs

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