How to use ESB Energy's Rapid Charging Network
Check out our video which explains how to use our Rapid Chargers:
How do I locate an available ESB Energy Rapid Charger?
The location and availability of all our Rapid Chargers are shown on our real time charge point map which can be found either on our website or by downloading our EV Plug In app available from the Apple store and Google Play.
How can I use an ESB Energy Rapid Charger?
You can use our Rapid Chargers on a Pay As You Go basis or as a registered customer. In addition, we offer pre-pay and post-pay options. For more information on pricing see here.
How do I start and stop a charging session?
You can start and stop a charging session with our EV Plug In app or by using an ESB Energy charge point access card.
I am new to ESB Energy. How do I sign up?
You can create an account via the ESB EV Plug In app available from the Apple store or Google Play or through our website by clicking here. Once you have created your account, chosen your preferred payment option and if necessary registered your bank details, you’re ready to use the network.
How do I get an access card?
Registering as a customer via our EV Plug In app or on our website, entitles you to a free charge point access card. If you are a PAYG user, you can purchase a card for £10.
How do I activate/register my ESB Energy charge point access card.
2: Go to profile and select cards from the dropdown list, (on app select dropdown menu)
3: Click activate card
4: Then input your card number to complete the activation.
How can I pay at ESB Energy?
You can pay with major debit or credit cards from Visa or Mastercard. Payment can be made directly at any Rapid Charger using our EV Plug In app, or on the website in the My Account section. Approximately 80% of our Rapid Chargers are currently enabled for contactless payment. ESB Energy is working to have contactless payment available at all of our Rapid Chargers.
How long can I stay at an ESB Energy Rapid Charger?
It typically takes as little as 30 minutes to charge an electric vehicle at a rapid charger. To maximize the availability of Rapid Chargers for all drivers, we encourage you to complete your session within an hour. After this time, a long stay fee of £10 will apply.
How can I view my usage?
As a registered customer you can view your charging and energy usage on the My Account section of the EV Plug In app or on the website under My Account.
How can I change my account and payment details?
You can edit your details on the My Account section of the EV Plug In app or via the website under My Account.