Refer a Friend Terms and Conditions

These are the terms and conditions applicable to ESB ENERGY’s Refer a Friend rewards programme.  By using the Reference Code issued by ESB Energy, both Referrer and Friend (as defined below) accept and agree to be bound by these terms and conditions.

1. Definitions

  • Programme: ESB ENERGY’S referrals Programme.
  • Referrer: An existing customer of ESB ENERGY participating in the Programme.
  • Friend: The person intending to sign up to an energy supply agreement with ESB ENERGY.
  • Reward: The reward amount offered by us under the Programme is currently £50 for the Referrer and £50 for the Friend,  in each case applied as a credit on the relevant person’s account. The discount / bill credit granted of £50.00 is inclusive of VAT.
  • Reference Code:  a unique code issued to each ESB ENERGY Customer for the purpose of the Programme1.1.6. Supply Start Date: The date ESB ENERGY starts to supply electricity or electricity and gas to the Friend.
  • ESB ENERGY, “we” or “us” means ESB Energy Limited (company registration number 09688977), registered office Tricor Suite, 4th Floor, 50 Mark Lane, London EC3R 7QR

2. Programme eligibility and delivery

2.1 The Referrer and Friend will each receive a reward when the Friend successfully switches their energy supply to ESB ENERGY and signs up for payment of energy charges by direct debit,  subject to these conditions.

2.2. The Programme is open to Referrers and Friends who are over 18.

2.3. Referrers must be existing ESB ENERGY customers.  Friends must not be existing  ESB Energy customers.

2.4 ESB ENERGY Customers are each issued with a unique Reference Code.   Referrers can give the code to friends, relatives who are intending to sign up with ESB ENERGY.

2.5. The Friend must use the Referrer's Reference Code to switch energy supply to ESB ENERGY on www.esbenergy.co.uk.  To qualify for the rewards, the Reference Code must be entered into ’’Refer a Friend code’’ field.  ESB ENERGY is not responsible for failure to issue rewards resulting from an incorrectly quoted Reference Code.

2.6  The rewards are not payable if the Friend signs up through any other channel (e.g. via a comparison site, telesales) .

2.7. A Referrer or a Friend may not receive more than one reward per property.

2.8. The rewards will become payable from the Friend’s Supply Start Date with ESB Energy. The rewards will be applied to the Referrer’s and Friend’s accounts within 7 days of the Friend’s Supply Start Date with ESB Energy.

2.9.  If the Friend cancels their Agreement with ESB ENERGY before the Supply Start Date, the rewards will not be payable.

2.10.  If the Referrer cancels their Agreement with ESB ENERGY before the Friend’s Supply Start Date, the Referrer’s reward will not be payable, but the Friend will still receive the reward.

2.11. The Referrer will be notified by email once a Friend has switched, and/or when the reward has been earned.

3. Restrictions and prohibited practices

3.1. Referrers must make it clear when referring that it is a personal recommendation and that they  do not represent ESB ENERGY or any ESB ENERGY employee when promoting your unique Reference Code.

3.2. No paid advertising of Reference Codes is allowed across any search engines or social media platforms.

3.3. ESB Energy has a no tolerance spam policy.

3.4. If a Referrer provides a unique Reference Code to a Friend in any format (electronic or otherwise), the provision of that personalised Reference Code must be distributed in a personal manner that is appropriate and customary for communications with friends, colleagues, employees, customers and family members. 

3.5. Bulk distribution, distribution to strangers, posting Reference Codes on online marketplaces such as Amazon or Ebay, or any other promotion of Reference Codes in a manner that would constitute or appear to constitute unsolicited proliferation of a link or "spam" is expressly prohibited.

3.6.  The communication or distribution of Reference Codes in electronic communications that contain illegal, defamatory, abusive , inflammatory or offensive content is expressly prohibited

3.7. Reference Codes may not be posted or shared on review platforms such as, but not limited to Trustpilot and Google reviews. This is to protect the integrity of reviews.  You must not use ESB ENERGY's brand to promote unique links, though you may link to ESB ENERGY's website.

3.8. Reference Codes may not be posted or shared in reply to ESB ENERGY's platforms, or ESB ENERGY profiles on other platforms. This includes ESB ENERGY social media pages.

4. Further obligations

4.1. Users are responsible for any tax implications resulting from receiving a reward.

5. ESB ENERGY Programme discretion

5.1. ESB ENERGY reserves the right to verify Referrers and Friends and require proof of eligibility.

5.2. ESB ENERGY has no obligation to monitor the content provided by Referrers, Friends or other third parties; however, ESB ENERGY may choose to do so and block any email messages, remove any such content, or prohibit any use of the Programme.

5.3. ESB ENERGY may remove posts shared on our social media, or review platforms if they are in breach of these terms.

5.4. ESB ENERGY may delay issuing a reward for the purposes of investigation. ESB ENERGY may also refuse to verify and process any transaction ESB ENERGY deems, in its sole discretion, to be fraudulent, suspicious, in violation of this Agreement, or believes will impose potential liability on ESB ENERGY, its subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents.

6. Amendments, Suspension and discontinuance of the Programme

6.1.  ESB ENERGY may amend these conditions, including changes to the amount of the rewards, by publishing the change on its website www.esbenergy.co.uk

6.2. ESB ENERGY may suspend or discontinue the Programme at any time for any reason

6.3. Where the Programme is suspended or discontinued, this will not affect the payment of rewards where the Friend has already applied to switch to ESB ENERGY, and ESB ENERGY will pay rewards, subject to these terms, at the rate applicable as at the Supply Start Date, unless prevented from doing so by law or regulation, or any other matter outside its control.

7. Data Protection

      7.1   Each Referrer and Friend acknowledges that their personal data will be processed as necessary to administer the Programme and to apply the rewards to their accounts. This includes notification to either party of actions taken (or not taken) by the other which may impact the payment or non-payment of rewards

      7.2   Any personal data received or used in connection with the Programme will be handled in accordance with data protection laws.  For further information, please refer to ESB ENERGY’s Privacy Notice at www.esbenergy.co.uk/privacy