Refer a Friend Customer FAQs
We’ve put together some commonly asked questions to give you some more information about our Refer a Friend programme. If you have a question that you can’t find the answer to, please email firstname.lastname@example.org.
Most frequently asked questions
If you can’t find your referral code after it’s been issued, then please email email@example.com, and we’ll send you your code.
It is really easy to use the referral code. All you have to do is log in to our website and enter it in the Refer a Friend code box on the sign-up page.
We’ll add the £50 credit to your ESB Energy account within 7 days of your friend going live with us. This usually takes around three weeks. However, if your friend’s switch is delayed, then it will take longer for you to get your reward. This is something out of our control and could be due to their previous supplier objecting to the switch. Also, if your friend changes their mind before the switch is complete, then the reward will be cancelled for both you and your friend. For a full list of our terms and conditions, please click here.
You can refer as many friends as you like, so put your water cooler chats to good use. If more than 10 of your friends switch, you could save more than £500!
We’ll send you an email as soon as your friend signs up with your referral code and keep you updated on the progress of their switch.
This is a limited pilot scheme so only a small group of people will be part of this programme. However, we are planning to extend the offer to all our customers in the next few months.
Don’t worry if you put in the wrong code by accident. We are here to help so just email firstname.lastname@example.org, and one of our team will reach out to you within 48 hours.