Moving house or just moved in?

How exciting! We're here to help you every step of the way.

Moving house or just moved in?

How exciting! We're here to help you every step of the way.

Moving home, keeping energy supplier

What do I need to do before I move home?

  • Notify your current energy supplier
    Call us at least 48 hours before you move to let us know the date you’ll be moving home and what your new address is.
  • Take a meter reading on moving day
    Taking a meter reading on moving day will ensure you’re not accidentally overcharged.
  • Check your new home is energy efficient
    Take control of your own account and manage your payments though our customer portal

Moving into a new home, changing energy supplier

Firstly, congratulations on your new home! Now, let’s figure out the next steps to make your move as easy as possible, so you can focus on the all-important task of settling in to your new home.

  • Find your gas and electricity meters
    your new home has a smart meter or a regular gas or electricity meter, finding your energy meter is your very first step once you move.
  • Find out who the energy supplier is of your new home
    Did the previous occupants of your new home, or the estate agent, let you know which energy company supplies your new home? If so, great. If not, you can find out by calling the meter number helpline: 0870 608 1524.
  • Take the gas and electricity meter readings in your new home
    Once you’ve done this, ring the current energy supplier and remember to give them the meter readings, your move-in date and your details. They’ll then create an account for you.
  • Be sure you’re getting the best energy deal for your gas and electricity
    Whether you’re moving into a new property or taking over the energy supply from the previous tenants, the energy provider of your new home might automatically put you on their standard tariff when you first move in. This tends to be the most expensive tariff, so it’s wise to spend time finding the best energy deal for your new home.

Check out our Moving Home Checklist

First let us say, congratulations on the new home. Here are some great energy related tips for when you're moving home.