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A fixed price tariff lets you buy your energy at the same price per unit. But if you use more of those energy units, or we think you'll use more over the coming months, the amount you pay goes up. It's so you don't build up debt on your account.
Your Direct Debit may also go up when you're coming to the end of your fixed price tariff. Once you go beyond the end date the price you pay per unit is different, so we take this into account as well.
Find out more about how we calculate your direct debit and how you can keep your payments on track here.
If you prefer to pay for what you use each month, the variable Direct Debit is for you. The amount you pay each month may change depending on your usage, so if you’re submitting regular readings, you won’t be paying more or less than the energy you use.
We tend to use a lot of energy in winter to heat our homes, so our bills tend to be higher at this time of year. This is something to consider when paying by variable Direct Debit, as you won’t be building up credit on your account from the cheaper summer months, like you would on the fixed Direct Debit.
If you use less energy than the Direct Debit amount you have chosen, the extra money will be added to your account as credit.
We try to even out your Direct Debit payments over the year so that you don't get any surprises in your energy bills. There are a few factors we think about when working out the amount of your Direct Debit during your review. One of these is that you’re likely to use more energy in the colder months to keep your home warm. Ideally, you’ll build up credit via your Direct Debit payments over the warmer months that covers your higher energy usage during the colder ones. So even though the weather may be changing outside, your Direct Debit review should mean you can relax knowing you’re paying the right amount for your energy.
Every 6 months we'll look at how much energy you've used and may update your Direct Debit to make sure your payments are spread evenly across the year.
We'll look at your account and decide if your payments need to change. We always try to make sure you've nothing to pay by the time of your next annual review.
We'll always send you a new schedule of your payment either by email or letter.
Debt Advice websites;
0345 60 70 372