Moving Home

What do I need to do when moving home?

To manage your energy online more effectively, you'll need your: new address, the date you legally stop being responsible for the property and your final meter reading

You need to contact us on/after the day you moved house. We are unable to process any house moves in the future.

Moving Home FAQs

Priority Services - What happens if I move house or change supplier?

If you change supplier or move house, please let us know and we will be able to create a new account for you for your new property.

If you are switching to a different supplier, you will need to notify your new supplier that you need to be added to the Priority Services Register. You can phone us on 0345 60 70 372 or email us at help@service.esbenergy.co.uk

When will I get my final bill?

The date you receive your final bill can depend on a number of factors including: Your billing cycle, your move out date and when you send us your final meter reading - However, your final bill is usually issued within 10-15 days if there are no issues.

I've just moved home, what do I need to do?

If you've just moved home, we'll need the following from you: Your new address, the date you stopped/ started being legally responsible, Final meter reading from your old home.

You need to contact us on/after the day you moved house. We are unable to process any house moves in the future.

What do I do if I am moving home?

You must give us details of your new address and your final meter reading(s) (on the date that you stop being legally responsible for that property) so we can send your final bill. Your agreement with us will end on the date you move out of the property and you will be liable for all outstanding charges.