How do I access my data held by ESB Energy?www.esb.ie/privacy/gdpr
Most boiler manufacturers recommend that you get your gas appliances (gas boilers, gas fires, gas water heaters, gas cookers) serviced annually.
Ofgem have introduced Standards of Conduct as a new licence condition. Its objective is to make sure that each customer is treated fairly.
There are three core elements to the standards:
- We behave and carry out any actions in a fair, honest, transparent, appropriate and professional manner.
- We provide information to each customer which:
- Is complete, accurate and not misleading.
- Is communicated in plain and intelligible language.
- Relates to products or services that are appropriate to the customer to whom it is directed.
- Is fair both in terms of content and how it is presented.
- We must:
- Make it easy for a customer to contact us.
- Act promptly and courteously to put things right when we make a mistake.
- Ensure that our customer service arrangements and processes are complete, thorough, fit for purpose and transparent.
We are licensed by Ofgem, the energy regulator, to provide gas and electricity and we meet all required industry regulations.
If you smell gas at home or on the street:
- Open doors and windows for ventilation
- Do not use matches or naked flames
- Do not turn on or off any electrical switches
- Do not use mobile phones
- If it is safe to do so, turn the gas off at the meter unless the meter is located in the cellar/basement
- If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually
- Call the National Gas Emergency Helpline: 0800 111 999
The Energy Company Obligation (ECO) is a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty. The ECO scheme is set out in the Electricity and Gas (Energy Company Obligation) Order 2014 (ECO2 Order) as amended by the Electricity and Gas (Energy Company Obligation) (Amendment) Order 2017
The supply point number given is used to help energy companies complete the switching process and for the companies that distribute your electricity or gas (local network operators) to identify you.
For electricity this is called a Meter Point Administration Number (MPAN) or for gas a Meter Point Reference Number (MPRN).
Your supply point number is located on the first page of your bill.
The Priority Services Register (PSR) is a free service offered throughout the energy industry to domestic customers by all energy suppliers and network operators for customers across England, Wales and Scotland.
Through the PSR, eligible customers can receive additional services in relation to their communication, access and safety needs. With your consent, energy suppliers and network operators will keep and share PSR information securely across the energy industry. To register for the PSR, please click here to download our Priority Support Application.