Bills and Payments

Understanding your bill, payments and more


Why do I sometimes receive an estimated bill?

We aim to obtain at least 1 actual meter reading every 6 months, including meter readings taken by customers themselves. For customers on a fixed Direct Debit we ask that you submit a meter read every three months.

At other times, we may provide you with a bill based on an estimate. Estimates are based on your past energy consumption. At all times, we do everything possible to ensure absolute accuracy.