Difficulty in Paying your Bill

At ESB Energy, we are sensitive to the individual circumstances of all of our customers and we understand there are times when financial hardship might affect some customers' ability to pay.

We are committed to helping all our customers who are experiencing difficulties in paying their bills and will always work with customers and welfare agencies as required. This includes:

Customers who are finding it hard to pay their ESB Energy bills should arrange to contact us immediately. We promise to deal with all customers in a sensitive and professional manner.

Contact us

By Phone

0345 60 70 372

Available Monday to Friday from 08:00 to 20:00 and Saturday from 09:00 to 17:00