Want to make a complaint?

We're sorry to hear you want to make a complaint. Please let us know what happened and we will do everything in our power to solve your problem.

The easiest way to make a complaint is by fill in the form below. Calling us on 0345 60 70 372 or emailing us directly at complaints@service.esbenergy.co.uk.

We are sorry again to hear you have had an experience that you did not expect. We're doing everything we can to improve our process and service to make all our customers feel valued.

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We're always happy to help

If you have a query, call us on 0345 60 70 372

Open Monday to Friday from 09:00 to 17:00


We aim to respond to emails within 48 hours but at busy times this can take longer.

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ESB Energy requires the information aside to respond to your query.

The data controller is ESB Energy Limited, trading as ESB Energy.

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